Terms and conditions

These terms apply when you order food or subscribe to a tiffin plan through Home Kitchen.

Menu and availability

The published daily menu shows what the kitchen intends to offer that day. Small-batch items can sell out. An order is not accepted for preparation until the required bank-transfer receipt is verified by the owner.

Orders and payment

Prices and the exact amount due are shown before payment. Payment is made from your own banking app using the displayed bank details or QR code. Use the order number as the transfer reference and upload a clear receipt. If the amount or receipt cannot be verified, the owner may reject it with a reason and request another upload.

Pickup, delivery, and timing

“As soon as possible” and scheduled times are requests, not guarantees. The kitchen will use reasonable care to meet them and will update the order status. Provide accurate contact and delivery details. Delivery availability and fees are shown at checkout.

Changes, cancellations, and refunds

Contact the kitchen promptly if an order needs to change. Once preparation has begun, cancellation or refund may not be possible. A verified duplicate or incorrect transfer should be reported to the owner for review. Refunds, where agreed, are handled by bank transfer outside this app.

Tiffin subscriptions

Tiffin subscriptions do not auto-renew by charging a card. The app creates the next billing cycle and shows the amount and due date; you must make a new bank transfer and upload its receipt. Pauses, plan changes, and preference changes are subject to the displayed kitchen cutoff. Changes to plan or meal choices take effect from the next billing cycle. Immediate cancellation does not automatically create a refund for a paid cycle.

Food information

Tell the kitchen about relevant dietary requirements or allergies before ordering. A home kitchen may handle common allergens in the same preparation area and cannot promise an allergen-free environment unless the owner expressly confirms it.

Reviews

Only customers with a completed order or an active/past tiffin subscription may submit a review. Reviews are moderated for spam, abuse, privacy, and relevance before publication. Honest criticism is not rejected merely because it is negative.

Acceptable use

Do not upload unlawful, malicious, misleading, or unrelated files; attempt to access another customer’s information; interfere with the service; or impersonate another person.

Contact

Questions about an order, payment, or these terms should be sent using the contact details in the footer.