Privacy policy

This policy explains how Home Kitchen uses the information needed to prepare orders, verify bank transfers, deliver meals, and manage tiffin subscriptions.

Information we collect

We collect the name, email address, phone number, order details, pickup or delivery preference, delivery address and notes you provide. If you pay by bank transfer, we store the receipt image or PDF you upload. Account holders may also store tiffin preferences and subscription changes.

How we use it

We use this information to fulfil orders, verify payment, recover guest order access, manage recurring meal schedules, prevent abuse, resolve payment disputes, and keep basic business records. We do not collect card details, silently auto-charge tiffin subscriptions, or send application order-status emails.

Who can see it

The owner can access customer contact, address, order, and receipt information. Kitchen and delivery staff can see the operational food queue and status controls, but the app does not show them customer phone numbers, email addresses, delivery addresses, payment receipts, or revenue data. The authentication provider processes the minimum account data required to provide sign-in services.

Storage and security

Application data is stored in the kitchen’s hosted database. Receipts and menu images are stored outside the public web directory. Receipt files are returned only after an access check. Access is authenticated and role-restricted, and important payment and order changes are logged.

Retention and requests

Order and payment records may be retained for legitimate accounting, dispute, and legal needs. Receipt files are kept only as long as necessary for payment reconciliation and related records. To request access, correction, or deletion where applicable, use the contact details in the site footer. Some records may need to be retained where required for tax, fraud prevention, or dispute handling.

Cookies and authentication

Authentication uses essential session cookies. The shopping bag may use browser storage for guest checkout. We do not use those mechanisms for fabricated social activity or unrelated advertising.

Changes

If this policy changes materially, the updated date will change and the new policy will appear on this page.